Ep 4 | Adam Smith

Episode 4 of the Mastering CS: Candid Leader Insights podcast, hosted by Custify | Customer Success, titled "Ep 4 | Adam Smith" was published on February 6, 2024 and runs 53 minutes.

February 6, 2024 ·53m · Mastering CS: Candid Leader Insights

0:00 / 0:00

Summary

For our new episode of the Mastering CS podcast, host Irina Cismas, our Head of Marketing at Custify discussed with Adam Smith, Customer-Led Growth Advisor at Catalyst Software and Customer Success Leader. Adam scaled and organized various teams and he shared a few insightful pieces of advice for CSMs and sales teams. Let’s discover his journey. What you’ll learn: The key metrics to focus on in the early stages of joining a new SaaS team The impact of sales in the customer lifecycle How to prove the value of a product Who needs to see the value of the product Types of CS teams How to build a great CS team How to deal with cultural differences in CS ---- With Custify, you can: ☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: ⁠Custify Website⁠ LinkedIn⁠ ⁠Twitter⁠ ⁠Facebook⁠ Contact Us⁠

Episode Description

For our new episode of the Mastering CS podcast, host Irina Cismas, our Head of Marketing at Custify discussed with Adam Smith, Customer-Led Growth Advisor at Catalyst Software and Customer Success Leader.

Adam scaled and organized various teams and he shared a few insightful pieces of advice for CSMs and sales teams. Let’s discover his journey.

What you’ll learn:

The key metrics to focus on in the early stages of joining a new SaaS team
The impact of sales in the customer lifecycle
How to prove the value of a product
Who needs to see the value of the product
Types of CS teams
How to build a great CS team
How to deal with cultural differences in CS

----

With Custify, you can:

☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below: