Ep 4: Dialing In a Winning Retail Team with Rhianna from Madcap Coffee

from The Proper Cap: A Madcap Coffee Podcast

On this episode, Trevor and Josiah sit down at the Monroe Center Madcap cafe with its cafe manager, Rhianna, to chat about the inner workings of retail. Shenanigans include: starting a career in coffee at Starbucks, how ballet dancing relates to managing a successful team, and Rhianna’s coffee competition days.Thanks for tuning in to TPC! New episodes twice a month. Episode chapters:00:00 Welcome to Madcap Coffee Podcast05:19 Rihanna's Path to Management10:24 Lessons in Leadership16:10 Creating a Positive Work Environment24:20 The Power of Positivity in Coffee Culture29:12 The Versatility of Coffee: A Flavor Exploration37:12 Observing Other Cafes: Learning from the Best44:32 Seasonal Innovations: Elevating the Customer ExperienceCheck out Madcap Coffee:Website: Madcapcoffee.comEverywhere on socials: @madcapcoffee Music: Blue Shell by Connor Price and K. Keed

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This episode is 47 minutes long.

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This episode was published on June 27, 2025.

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