Ep.4 - Vince Rose + Monique LaRue: The Mandela Approach to Customer Care

I've listened to Vince Rose, Financial Banking Customer Care Leader, for many years. He didn't know he was an inspiration to someone in America. He resides in the UK. Vince Rose is a highly accomplished Customer Care Leader with a wealth of experience in the banking industry. Currently serving as the Customer Care Leader for Barclays in London, UK, Vince has been driving the delivery of the Retail, Premier, Mortgage, and Business proposition within his market since May 2017. With a focus on building strong customer relationships, Vince consistently provides exceptional customer experiences by understanding and meeting their needs. His leadership has led to engaged and high-performing teams, achieving remarkable results aligned with company and customer objectives. The Gumbo:Nelson Mandela's influence on his leadership and how he uses it as a model for his approach at work.Anything is possible, even when you come from poor/humble beginnings. I can relate, and so can Vince.Giving everyone a voice at the table is a passion..."Stay connected, stay mindful."Podcast – MONIQUE LARUE CONSULTING & MEDIA