Ep. 40: Never Mind the Quality, Feel the Width

Another listener question. How good, right?  The question? "I am still learning how to apply HOP principles. Can you talk about how they can be used to help us see and respond to risks that never show up in incident data?"It's sort of a version of asking how we know what's happening when nothing is happening, and how the five principles of HOP, if you're into that sort of thing, support that. What five principles, you ask? The ones from Todd Conklin are: 1) Error is normal; 2) Blame fixes nothing; 3) Context drives behavior; 4) Learning and improving are vital; 5) Leadership response matters.Ron starts by answering the question he wishes we were asked, and inadvertently points to some really cool info from the ICAO Human Performance Manual, Document 10151. It's not part of the actual answer, but you should still check it out.Back to the matter at hand, trying to find problems isn't the same as trying to apply principles. Incident data can’t tell you everything, but maybe leaning on the intent of the HOP principles can help uncover weak signals hiding in plain sight. No principles will do the work for us, though, and it’s not about finding broken procedures, either. It’s about finding brittle systems, understanding everyday trade-offs, and asking way better questions.Dave's recipe for success? Give up the 80% of "face-to-screen" time a lot of safety folks waste and get face-to-work (or face-to-face, or whatever else you want to put your face on). There's more to it, but the boys suggest we all stop looking through the rearview mirror and start paying attention to what’s just up ahead. Also: yes, there’s a glory hole analogy, and no, we’re not sorry.The only thing that makes this episode better? A quote from a superfan posted a little while ago on LinkedIn. Fully out of context and in all its glory: "...never mind the quality, feel the width!"  Want to learn more? Listen to the episode!  DISCLAIMER: You probably shouldn't take anything in this podcast too seriously. Punk Rock Safety is for entertainment only. It's definitely not a replacement for professional or legal advice, and the fair amount of piss-taking, shithousery, and general ridiculousness ought to clue you into the fact that no one - and no organization - is endorsing (or un-endorsing, if that's a thing) any products, ideas, or other things. Except NOFX. We definitely endorse them.Oh, and give your money to Punk Rock Saves Lives. They're a rad organization that works in mental health, addiction, and human rights. And they're awesome people who can use your help to keep on kicking ass at what they do.https://www.punkrocksaveslives.org/Let us know what you think at [email protected] or on our LinkedIn page.Merch at punkrocksafetymerch.com