Ep 52 - "Remarkable Customer Service" with Joey Coleman

In this show with author and consultant Joey Coleman, we explore the 8 stages of customer experience, an important topic for our industry, but especially important because of how the 8 stages track with today's sales process in our industry. Joey presents an incredibly straight-forward take on how to maximize the relationship we're building with our customers, how to drive referrals, and grow the lifetime value of our customer relationships. Check it out, it's an awesome episode. We had so much fun with Joey, we've already planned a part 2 for later this Fall. - Chris Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you partners! We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships. https://www.floodlightgrp.com/partners Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.   Monthly Sessions  Open Office Hours  Expanding Partnerships Of Industry Professionals  Customer Segment Leaders  Continually-Updated Content Library  Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.  100% Tailored to each client  Formal consulting sessions for owners and key leaders  Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com