Ep. 73 - Roz Mallet, president & CEO, PhaseNext Hospitality

Like many, Roz Mallet did not begin her career in non-traditional hospitality. She did not even have a traditional background one would think necessary for hospitality, possessing degrees in psychology and education. However, she did begin her career in hospitality in the traditional sense as an hourly employee. Fast forward many years later, Roz developed a very lengthy resume decorated with executive positions with well-known brands such as Caribou Coffee, Applebee's, TGI Fridays, and La Madeleine. Eventually, Roz would decide to begin and build her own business where she would focus on airports and military bases and utilizing her many skills from Human Resources (where she spent 25 years of her career) to operations to administration to strategy and more. November is Small Business Month and so for the entire month we will feature various small businesses in airports. This entire series is sponsored by global retailer WHSmith. For more information go to www.whsmith.co.uk.