Ep-8: Kai Feng - Head of Data & AI Strategy | Thoughtworks

Bringing Heart to Data & AI: Why Humanity Matters More Than EverThe truth behind every signal, there’s a human story .My guest, Kai Feng, a director in Data & AI Strategy, emphasizes that most failures in our work come from overlooking the human side, misunderstandings, lack of empathy, collaboration gaps. He believes data isn’t just about precision; it’s about connection, storytelling, and empathy.One example really stuck with me: a project on product data quality. Instead of just telling a team to fix the data, Kai showed them the human effort behind their work. That simple act of empathy led to real change fewer hours wasted, better data, better outcomes.It’s a reminder: technology is only as good as the human context we provide it. When we treat our colleagues and the people impacted by our work with empathy and humanity, that’s when data truly can drive meaningful change.Maybe that’s the point.Worth thinking about.