Ep. 20 Playbook for Scaling Support - Dorien de Vreede's Lessons from bloomon and Catawiki
In this episode, Dorien de Vreede- Head of Customer Support at bloomon, outlines the playbook she developed scaling a support team from 0 to 70+ agents in just a year at Catawiki, which she now applies to great success at the blossoming florist scale-up: bloomon. Dorien offers actionable, thoughtful advice that’s useful to support staff at all levels, tailor-made to allow support departments to scale with grace and speed. Happy listening!
Summary
In this episode, Dorien de Vreede- Head of Customer Support at bloomon, outlines the playbook she developed scaling a support team from 0 to 70+ agents in just a year at Catawiki, which she now applies to great success at the blossoming florist scale-up: bloomon. Dorien offers actionable, thoughtful advice that’s useful to support staff at all levels, tailor-made to allow support departments to scale with grace and speed. Happy listening!
First published
03/17/2021
Genres
Tags
Duration
53 minutes
Parent Podcast
Support Heroes by Kaizo
View PodcastSimilar Episodes
-
Kaizo Apparatus
05/26/2017
Kaizo Apparatus by Minrii
Clean -
Ep. 38 How Kaizo leverages gamification to drive team productivity
10/18/2021
hello@kaizo.com (Kaizo)
In this episode, Dominik Blattner — Chief Product and Tech Officer at Kaizo tells about his road towards founding Kaizo and leveraging gamification to help customer success heroes upscale their performance. With solid start-up experience up his sleeve, Dominik spotted a new market opportunity and set out to build a product that would meet the needs of his target customers. Enjoy listening to this one!
Clean -
Ep. 22 Agent of the Month March - Nadezhda (Hope) Zubova on How to Support Agents
03/31/2021
hello@kaizo.com (Kaizo)
Our first Agent of the Month episode of Support Heroes by Kaizo featured Nadezhda (Hope) Zubova from Miro. During the episode, Hope explores what motivates her as an agent. Showing how supporting agents personally and operationally improves their well-being and therefore deparemental performance. Happy listening!
Clean -
Ep.1 The Winning Support Philosophy - How Benedikt Dormann & N26 Got Ahead by Being Supportive
11/10/2020
hello@kaizo.com (Kaizo)
Benedikt Dormann is Director of Global Customer Service at N26 Group- one of the fastest-growing banks in the world. He cites his genuine curiosity in humanity and open-minded approach to leadership as being the key ingredients to his success in Customer Support. In this episode, Benedikt shares his tips and best practices from a multidecade career of successfully managing multinational Support programs across Europe. Welcome to the inaugural episode of Support Heroes by Kaizo. We hope you enjoy!
Clean
Similar Podcasts
-
Marketing Madness by the Bridges Twins
08/11/2020
Marketing Madness by the Bridges Twins
On the Marketing Madness show we tackle challenges submitted by our listeners....and we have fun sharing the solutions. When you want to find answers to those burning questions that Google can't quite help you with, this is your show. With experiencing ranging from development of large scale web applications, managing 7 figure+ monthly Adwords accounts, working in the Fortune 500, co-authors of 3 books and much more you can submit us any challenge and we will tackle it. Listen in, have fun, grab a coffee and join us today.
Clean -
Natural Histories
08/11/2020
BBC Radio 4
Brett Westwood explores our relationship with nature and its impact on human culture and society, complimented by comedy sketches and the Natural History Heroes series. UK Only.
Clean -
Translation of the Meaning of the Quran in Russian by Sheikh Saad Al-Ghamdi
08/15/2020
Translation of the Meaning of the Quran in Russian by Sheikh Saad Al-Ghamdi
Clean -
Sky Wave Radio Hosted By Petko Turner
08/11/2020
Basspatrol Records From Discopunk To Electrofunk
2025 Jan - MilanoFeb - CopenhavenMar - MunichApr - ReykjavíkApr - AugsburgMay -MilanoMay - AntalyaJun - Berlin2023 / 2024Coming Up Next: Cologne, Berlin, Hamburg, Amsterdam, Rotterdam, Copenhagen, Toronto, Vancouver, Montreal, Buenos Aires, Rio..... & 4 Sure Vienna. Catch Me If You Can.2022Sabbatical2021 Audi Dome, BMW World, Corleone, Eklektik, Park Cafe, Bahnwärter Thiel, FM4, BBC, Disco Bizarre Beach, Sugar Mountain, Cassiopeia, Baia, Monte Baldo, Les Catacombes, Gucci, Dior, Kitty , Panne, Kunst Block Balve, Easy Tiger, Lucy's Sky, Ess-Zimmer 2020Sisyphos, 3sat BR, BBC6, Kunst Block Balve, Corleone, la boum FM4, Olympia MCH, Senatore, Bahnwärter Thiel, Disco Bizarre, BMW World, Audi Dome, Park Cafe, Maroto, Easy Tiger, Krake, Bar Tausend, Kitty, Panne Celeste, Heuer, Tod's, Black Market,Mr. Turner released on Basspatrol, Ninja Tune, Solaris, Gouranga, Disco In Spa, Hator, Slightly Transformed, World Tribe Records, Astroleads Records, JMJ...For booking & edit/re
Clean -
Guided Meditations by Dr Andrea Pennington - Host of Sensual Vitality-TV
08/15/2020
Dr. Andrea Pennington
Dr. Andrea Pennington teaches mindfulness meditation mingled with positive psychology and her signature Attunement Meditation to enhance self-healing, boost resilience and renew your joy for living. Becoming more calm, mindful and tuned into your body and your partner can also enhance your sensuality, too.
Clean -
08/15/2020
Podcast by
Clean -
IdiotSpeakShow
08/18/2020
IdiotSpeakShow
Podcast by IdiotSpeakShow
Clean -
Romos Music
08/18/2020
Romos
Podcast by Romos
Clean -
FILMING FOR CHANGE Podcast
08/15/2020
www.ffch.net
Podcast by www.ffch.net
Clean -
Bronx Red
08/15/2020
Jake
Podcast by Jake
Clean -
Therantradioshow
08/15/2020
Therantradioshow
Podcast by Therantradioshow
Clean -
State of the Realm
08/15/2020
DREAM Network
Podcast by DREAM Network
Clean
Discussion (0)
No comments yet
Be the first to share your thoughts about this episode!