[EP8] Speed, Trust, and Permanent Issue Solving

In this episode of Root Issue Radio, Jill Young and Sue Hawkes explore the relationship between speed, trust, and permanent issue-solving. They open by naming a paradox many teams feel: leaders want to go fast, but the best path to speed often requires slowing down long enough to address the real issue.Sue connects the conversation to the idea of the speed of trust, explaining that when trust is high, people are more open, more direct, and less defensive. When trust is low, teams become more cautious, more calculated, and more likely to wrap issues in hesitation instead of addressing them clearly.Jill and Sue also dig into the difference between apologizing and saying sorry, using that distinction to show how leaders can repair interactions without turning every misstep into wrongdoing. They emphasize that trust grows when people are willing to go first, speak honestly, and repair quickly when something lands poorly.The episode closes with a warning against solving too quickly. Jill and Sue describe what happens when teams jump straight to the solve or the to-do list without fully identifying the root issue, and they offer a reminder that faster is only better when the solve is also permanent.Listener TakeawaySpeed only matters when the solve lasts. The fastest teams are the ones with enough trust to speak honestly, repair quickly, and stay with the root until the issue is solved permanently.Get your copy of the Issues Book here!