Episode 10: How to Scale CX Teams Without Scaling Costs?

Scaling CX teams without skyrocketing costs? Sounds impossible, right? Not for Gil Almog. In our latest episode, Nadav and Doron sit down with Gil Almog, Senior VP of Customer Experience at Guesty, to uncover his game-changing strategies for scaling customer support. Here's a sneak peek of what you’ll learn: • 💡 How AI and custom tools are transforming CX efficiency • 🤖 Why a hybrid workforce (humans + AI) is the future of CX • 🛠️ The Build vs. Buy Decision: When Developing In-House Tools Is the Right Choice • 🚀 How to foster a tech-driven, experimental culture within CX teams Whether you're juggling a lean team or planning for exponential growth, this episode is packed with actionable insights that will level up your CX strategy. Hit "Play" now - and don’t just listen. Take a few days to reflect, then listen again. You’ll thank us later.