Episode 11: Turning Frustrated Customers Into Your Biggest Asset (Yael Shemer, Tulu)

What if your most frustrated customers could become your greatest allies? 🤔 In this episode, Yael Schemer, Co-founder & CCO of Tulu, joins hosts Nadav Kemper and Doron Pryluk to share the secrets behind building a customer experience strategy that not only addresses pain points but turns them into growth opportunities. Learn how Tulu is redefining shared living with their innovative resource-sharing platform while putting customer-centricity at the heart of every decision. From starting small—using WhatsApp for support—to scaling with AI and local community managers, this episode dives deep into balancing human touch and cutting-edge tech. Tune in to learn: How Tulu used customer insights as a springboard to scale while keeping service personal. The crucial role of data-driven decisions in optimizing product offerings and delighting users. Why blending human relationships with AI tools is the future of CX. This episode is a masterclass on balancing innovation and empathy in business, packed with lessons startups can use to supercharge their growth. Grab your coffee, plug in your earbuds, and join us for a conversation that might just change how you think about your customers.