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Episode 17 - Poor Order Experience of Custom Hockey Apparel episode artwork

EPISODE · Oct 31, 2025 · 10 MIN

Episode 17 - Poor Order Experience of Custom Hockey Apparel

from The Experience Gap: The Insight Shop to the Rescue · host Kate Backer-Kompelien

Tune in to hear Dan talk about ordering custom hockey sportswear for his son.The lack of communication from the retailer left his son feeling sad and left out as he could not match the look and feel of the rest of his team.Dan, vs. the retailer, had to be the one to track down the problem and when to expect the item as the retailer was not proactive in letting them know his order would not include his sweatshirt.

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Episode 17 - Poor Order Experience of Custom Hockey Apparel

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How long is this episode of The Experience Gap: The Insight Shop to the Rescue?

This episode is 10 minutes long.

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This episode was published on October 31, 2025.

What is this episode about?

Tune in to hear Dan talk about ordering custom hockey sportswear for his son.The lack of communication from the retailer left his son feeling sad and left out as he could not match the look and feel of the rest of his team.Dan, vs. the retailer, had...

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