EPISODE · Apr 8, 2026 · 10 MIN
✨ Episode 18 ESL Listening: Phrases for Staying Calm, Asking Questions, and Speaking Up
from Words at Work: ESL for Every Day
A doctor’s visit takes an unexpected turn — and the family learns how to stay calm, ask clear questions, and speak up when something doesn’t feel right.Spring Gift:The workbook for this episode is completely free — and I’d love for you to download it.Inside you’ll find:• the full episode script• Nana’s comedic vocabulary notes• her sample answer for the writing prompts• and a special Pronunciation Practice Guide called the Nana Spotlight SetIt’s a fun, helpful companion to the episode, and it’s yours to enjoy.👉 The links are at th bottom of this page.Synopsis: In this episode, Douglas and Nana head to a routine appointment… until a chart mix‑up changes the tone of the visit.We follow them from the waiting room, to the exam room, to the quiet car ride home where everyone finally breathes again.It’s a warm, real‑life story about using simple English to stay steady, get clarity, and advocate for yourself.Character Spotlight:Douglas – trying his best to stay centeredNana – patient… until she isn’tLearning Hook (Zoe’s Grammar & Vocabulary Corner):This episode helps learners practice language for:• staying calm in stressful situations• asking clear, simple questions• speaking up when something feels wrong• clarifying information when there’s a mistakeLearners can practice these forms in the workbook’s exercises, using real examples from the story.Tagline: Nana didn’t cause trouble — she just corrected the confusion at the doctor’s office.We’d love to hear from you.You can email us anytime at: [email protected] messages help us shape future episodes and keep this community warm and connected.
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✨ Episode 18 ESL Listening: Phrases for Staying Calm, Asking Questions, and Speaking Up
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