Episode 18 - RemX by EmployBridge - The Future of Work Starts With Talent

In Episode 18 of From The Darkhorse's Mouth, titled "RemX by EmployBridge," Carly Garzella is joined by Michelle Crotty, Regional President and Christina Johnson, Strategic Solutions Director of RemX by EmployBridge.In this episode, Carly sits down with Michelle and Christina from RemX by EmployBridge for a conversation about how workforce strategy is evolving across insurance, professional staffing, and contact center operations.The discussion explores why insurance is becoming one of the biggest hidden career opportunities in America, how Baby Boomer retirements are reshaping the talent market, and why employers are struggling to find licensed and experienced professionals. Michelle and Christina share how RemX helps companies think beyond traditional hiring by building stronger talent pipelines, supporting upskilling, and using labor market intelligence to advise employers more strategically.Carly also digs into what it means to recruit beyond the resume. The conversation covers soft skills, customer-facing talent, contact center performance, remote and hybrid workforce models, and the importance of coaching people into success instead of only screening for technical experience.The episode also looks at compensation strategies, incentive structures, workforce research, and what today’s employees are telling employers they want. As AI, automation, remote work, and licensing innovation continue to change the labor market, this conversation offers a timely look at what insurance companies and contact center leaders should start preparing for now.💬 Have questions? Email us at [email protected]🔔 Don’t forget to like & subscribe to stay updated with future episodes.