EPISODE · Jun 18, 2026 · 50 MIN
Episode 2: Managing Expectations When Operations Can't Stop
from Access Granted · host Sentinel Dock & Door
When operations are under pressure, managing customer expectations becomes just as important as solving the problem itself. Join Vince Enright, CGO at Sentinel, and James Silberstein, Head of Commercial at Trivest, as they discuss communication, trust, and what separates service providers that customers trust from those they simply use.
What this episode covers
When operations are under pressure, managing customer expectations becomes just as important as solving the problem itself. Join Vince Enright, CGO at Sentinel, and James Silberstein, Head of Commercial at Trivest, as they discuss communication, trust, and what separates service providers that customers trust from those they simply use.
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Episode 2: Managing Expectations When Operations Can't Stop
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