Episode 24 - Karen Hogg, Coach, ex Chief Customer Officer and COO

Michelle Ansell at Douglas Jackson welcomes Karen Hogg to The Impact Room. Karen is a business coach and mentor.  Karen has experience working at a C-suite executive level with brands such as Axa, Sainsburys Bank and more latterly Atlanta Group as COO, Chief Operating Officer, before taking on the role of a Chief Customer Officer, CCO. Hear from Karen, on how she believes the business landscape has changed for financial service and insurance companies, and what are the key ingredients for business and individuals to thrive would you say? Her role, a Chief Customer Officer role, we know this position is in its early formation for many businesses and individuals, what have you learnt that you might be able to share about this role and how it can best serve a business  The ABI have recently set out an ambitious blueprint to help drive change and boost the attractiveness of the insurance industry to people from all backgrounds, what are your thoughts on what can be done to help change the narrative? How the last few years have affected women in the workplace, how the challenges and demands placed upon them have changed?  When you have a passion for both your people and customers, why do you think so many businesses lose their way in these areas? What advice would you give someone who wanted to thrive at a strategic/Director level or, board appointment. Hear all this and more from Karen in The Impact Room, where exceptional, diverse and impactful leadership and wisdom is shared.   If you would prefer to watch the full video you can do that here.