Episode 25: AI Early Adoption - Cautionary Tales

Several examples illustrate the potential pitfalls of early and widespread artificial intelligence adoption. Zillow's AI-driven house buying resulted in significant financial losses and job cuts due to inaccurate market predictions. A New York City chatbot designed with Microsoft ironically advised businesses to break the law. McDonald's abandoned an AI drive-through ordering system after customer confusion and incorrect orders. Air Canada was deemed responsible for a chatbot's misleading information regarding bereavement fares. Sports Illustrated faced accusations of publishing articles by non-existent AI-generated authors. Finally, iTutor Group settled a lawsuit for using AI in recruitment that illegally discriminated against older applicants.Excerpts from ⁠Magnetic Nonsense⁠⁠: ⁠⁠A Short History of Bullshit at Work and How to Make it Go Away⁠Note: podcast generated by Google LM Notebook from the original book text.