Episode 28 - The Secret Formula to AI Success in Staffing & Recruiting

It’s not just about the AI tools.It’s about everything you’ve been putting off: workflows, data hygiene, system optimization, and the human experience.In this episode, automation leader Billy Davis shares the real path to ROI with AI from process mapping to candidate engagement. Learn how to finally make your tech stack deliver better placements, happier clients, and more efficiency across your business.💡 Key takeaways:✅ Why you must fix your operations before AI can work✅ The 3 most effective automations for recruiters✅ Why “just getting started” beats perfection✅ How to improve client & candidate experience at scale✅ What AI will (and won’t) do for you in the next 12–24 monthsWhether you’re automation-curious or deep in your tech stack, this episode is loaded with practical advice, smart strategy, and plenty of ‘aha’ moments.Questions:You often talk about the importance of pairing best-in-class AI technology with foundation operational work. “Can you just break down a little bit more around why maybe system optimization and process mapping of your recruitment tech stack are just as critical as the AI or automation tools themselves?” 2:07-2:27What are some of the other mistakes that you commonly see? People make when they're trying to go through this process. 5:23-5:28Do you have a set of typical problems that people should be looking to solve, if they're kind of going, you know, “They don't know what they don't know”. Are there sort of familiar themes or things that people should be looking at solving? 6:35-47How does that focus on customer experience being client or candidate play into that overall formula of AI success in recruitment or automation success and what role can technology help with customer success? 18:20-18:33Where do you see your customers putting those stages in and getting the best results throughout this cycle of recruitment? 22:20-22:28With agencies that are feeling a bit overwhelmed by all these operational changes that are required to get there, where do you recommend that they start to ensure that their AI investments are really delivering for them? 25:36-25:50What are the things that you’re finding that people are taking off their plates and really enjoying having them taking off their plates? 31:42-31:49What do you see is changing fundamentally in terms of how recruiters will recruit say fast forward 2 years time with the company that has done all the right things today? 35:40-36:06Tell us a bit more about what’s going with Bullhorn and especially the work that you're doing there in relation to AI. 41:51-41:57Connect with Belinda and Andrew:LinkedIn Belinda Kerr linkedin.com/in/belindakerr Recruitment Garagehttps://recruitmentgarage.com/ LinkedIn Andrew Rodgerlinkedin.com/in/andrewrodger recMate https://www.recmate.com.au/Connect with Billylinkedin.com/in/buildwithbillydavisBuild With Billyhttps://buildwithbilly.substack.com/