EPISODE · Jul 1, 2025 · 14 MIN
Episode 3: Alex Lipnik - Acura Experience
from The Experience Gap: The Insight Shop to the Rescue · host Kate Backer-Kompelien
While Alex shares his Acura experience, think about the following:1) Make it easy for your customers to share their feedback or they will quietly leave your brand2) Listen to their problem and do what you can to make it right for your customer3) Loyalty matters and should be rewarded4) Negative WOM hurts brands and causes customers to leave to find a brand that will make it easier to do business with
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Episode 3: Alex Lipnik - Acura Experience
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