Episode 3 : Carsten Krause and Dan Cui Bytes of Brilliance digital customer journey mapping

from Bytes of Brilliance - Digital Boardroom Insights · host carsten.krause

In this episode I am being interviewed by Dan Cui of Shockoe at their podcast. I am discussing technologies and approaches how to maximize customer satisfaction by removing obstacles identified in design thinking and customer journey mapping exercises. At Wendys I developed their technology roadmap assessing their current state in interviews and journey mapping exercises and then developed a prioritized digital transformation roadmap for them with a focus on customer experience, revenue growth and automation.

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This episode is 30 minutes long.

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This episode was published on January 26, 2025.

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