Episode 39 – Team Life VI – Performance Through Promises

The only way to create a culture of trust, and to fully leverage the power of teams, is to make sure you keep promises you make. Keeping promises is a crucial component of building tight teams.  Everyone pledges, few are truly good to their word Use the words ‘promise’ and ‘committments’ in the team room instead of ‘task’ - it tends to carry more weight Use the stand up to track these promises - the three questions then become “what promises did you keep yesterday”, "what promises do you make today”, and “what prevents you from keeping your promises” Think of improvement items in retrospectices as promises - from team member to team member Try using a daily team promise or committment