Episode 5: Gregory Kohs - State Farm Claims Experience

from The Experience Gap: The Insight Shop to the Rescue · host Kate Backer-Kompelien

Listen in as Greg shares his auto claims experience with State Farm. Insurance companies should think through how to provide better access to humans that can understand their customers needs, handle their claim in a timely manner so that their customers can get back to driving their cars as soon as possible.

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This episode is 13 minutes long.

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This episode was published on July 10, 2025.

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