Episode 59 - The manager who saved her team by actually listening

from A Student of Leadership - Real Leaders. Real Growth. One Table. · host Robert Adams

The podcast discusses the critical role of empathy in leadership, highlighting the three essential parts of empathy, the cost of an empathy recession, the practical application of empathy at Chick-fil-A, the intersection of AI and empathy, and the importance of practicing empathy in leadership.TakeawaysEmpathy is a crucial aspect of effective leadershipPracticing cognitive, effective, and behavioral empathy is essential for creating a supportive workplace culture.Chapters00:00 The Importance of Empathy in Leadership06:06 Empathy in Action: Chick-fil-A Example

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This episode is 12 minutes long.

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This episode was published on April 7, 2026.

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