EPISODE · Jan 19, 2023 · 15 MIN
Episode 6 - Jo Causon, CEO, The Institue of Customer Service
from The Impact Room - Conversations That Shape Exceptional Leadership · host Douglas Jackson
The Impact Room from Douglas Jackson welcomes Jo Causon, Chief Executive Officer of the Institute of Customer Service, to share some insight and thoughts about customer service, customer demands, ease of customer service, challenges, transparency, communications, opportunities. What do the organisations that do well with customer service do differently, ethics, value. What needs to change in the UK to help our customers feel happier and improve customer experience. The role the boardroom has to play in delivering great customer service, setting the purpose and legacy. The Impact Room – Where exceptional, diverse and impactful leadership and wisdom is shared. Watch the video link here.
What this episode covers
The Impact Room from Douglas Jackson welcomes Jo Causon, Chief Executive Officer of the Institute of Customer Service, to share some insight and thoughts about customer service, customer demands, ease of customer service, challenges, transparency, communications, opportunities. What do the organisations that do well with customer service do differently, ethics, value. What needs to change in the UK to help our customers feel happier and improve customer experience. The role the boardroom has to play in delivering great customer service, setting the purpose and legacy. The Impact Room – Where exceptional, diverse and impactful leadership and wisdom is shared. Watch the video link here.
NOW PLAYING
Episode 6 - Jo Causon, CEO, The Institue of Customer Service
No transcript for this episode yet
Similar Episodes
No similar episodes found.
Similar Podcasts
No similar podcasts found.