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Episode 80: BT Group Shares Tips for Driving Network Transformation and Elevating the Customer Experience

Tune in as BT Group's Campbell McClean and Blue Planet's Kailem Anderson dive into BT Group’s digital transformation journey, explore AI-driven opportunities in telecom, and share insights on fostering a more inclusive work culture.

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Summary

On this episode, Campbell McClean, Chief Architect of BT Group joins Kailem Anderson, Blue Planet's Vice President of Global Products & Delivery, to discuss the UK carrier's digital transformation journey and ways BT Group is leveraging Blue Planet software to offer an improved digital experience for its customers. The two discuss the value of Artificial Intelligence (AI) in BT Group's operations and the growing opportunities with AI moving forward. Campbell also shares his experience working in diverse organizations and the importance of fostering a more inclusive work culture.

First published

10/04/2024

Genres

business technology news

Duration

25 minutes

Parent Podcast

Ciena Network Insights

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Episode Description

On this episode, Campbell McClean, Chief Architect of BT Group joins Kailem Anderson, Blue Planet's Vice President of Global Products & Delivery, to discuss the UK carrier's digital transformation journey and ways BT Group is leveraging Blue Planet software to offer an improved digital experience for its customers. The two discuss the value of Artificial Intelligence (AI) in BT Group's operations and the growing opportunities with AI moving forward. Campbell also shares his experience working in diverse organizations and the importance of fostering a more inclusive work culture.

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