Errores Frecuentes en la Implementación del NPS Parte 1 episode artwork

EPISODE · Nov 15, 2023 · 27 MIN

Errores Frecuentes en la Implementación del NPS Parte 1

from Opinat CX

En esta primera parte vamos a revisar cuáles son los errores de implementación más frecuentes, relacionado con 3 aspectos claves: 1. Errores en la elaboración de encuestas, 2. Errores en la selección de canales, y 3, Errores relacionados con un mal entendimiento de la metodología NPS.Déjanos tus comentarios y suscríbete a nuestro podcast para que recibas notificación oportuna cuando publiquemos nuevos episodios. ¡Compártelo con tus amigos! Hosted on Acast. See acast.com/privacy for more information.

En esta primera parte vamos a revisar cuáles son los errores de implementación más frecuentes, relacionado con 3 aspectos claves: 1. Errores en la elaboración de encuestas, 2. Errores en la selección de canales, y 3, Errores relacionados con un mal entendimiento de la metodología NPS.Déjanos tus comentarios y suscríbete a nuestro podcast para que recibas notificación oportuna cuando publiquemos nuevos episodios. ¡Compártelo con tus amigos! Hosted on Acast. See acast.com/privacy for more information.

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Errores Frecuentes en la Implementación del NPS Parte 1

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Inspiring Women In CX Clare Muscutt By way of introduction, my name is Clare Muscutt and I have the pleasure of hosting and producing this new female-focused Customer Experience initiative. I had the idea that we needed a space for women when I appeared in CX Magazine’s Top 50 stars as the UK’s Top Female Influencer last year. It seemed strange to me that in a disproportionately female industry that the rest of the Top 5, were male. My newly found platform meant women started to reach out to me for help on social media and I found it surprising that they found me inspiring. I helped wherever I could, sharing my personal career story and experience of successes and ‘failures’ on the corporate road to starting my own company. I saw my mentees getting braver and felt tremendous pride at seeing them go for bigger opportunities, start their own blogs, try their hand at public speaking and some even make the jump to freelance. The theme that repeated over and over again in these conversations was the shared feeling of This is Product Management DISQO DISQO's podcast features the brightest minds fueling product teams. Subscribe to learn how product management and strategy are being driven by putting customer experience (CX) front and center.Learn more and subscribe at tipm.feedbackloop.com The Potluck The Potluck The Potluckは、ニューヨーク在住のCXリサーチャー Rieと東京在住のクリエイティブ・ディレクター/写真家のNagisaが、アメリカや日本の気になるプロダクトや企業・ブランドを、ビジネストレンド、クリエイティブ、コンシューマーといったさまざまな視点から、あれこれ話すポッドキャストです。リクエスト、感想などはハッシュタグ #ThePotluck をつけてポストしてください💕また、リクエスト、感想は匿名メッセージサービス「マシュマロ」からも受け付けています!下記URLからどうぞ。https://marshmallow-qa.com/thepotluckusまた、PayPal.meでご支援も募集中です。頂いたご支援金は機材投資やコンテンツ拡充などに活用させていただきます。https://paypal.me/thepotluckusThe Potluckの最新情報は、✓Twitter:https://twitter.com/thepotluckus✓Instagram:https://instagram.com/thepotluckusをチェック! The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. Alex Turkovic This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com 

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This episode is 27 minutes long.

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This episode was published on November 15, 2023.

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En esta primera parte vamos a revisar cuáles son los errores de implementación más frecuentes, relacionado con 3 aspectos claves: 1. Errores en la elaboración de encuestas, 2. Errores en la selección de canales, y 3, Errores relacionados con un mal...

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