Errores Frecuentes en la Implementación del NPS Parte 2 -...

What this episode covers

En esta segunda parte vamos a revisar específicamente los errores de implementación, relacionados con la manera como se gestiona el NPS al interior de la organización y veremos además, los 3 tipos de sesgos que debemos evitar: 1. Sesgos por miedo a represalias, sobornos o favores mutuos, 2. Sesgos de la muestra, y 3, Sesgos por falseamiento de la puntuación.Déjanos tus comentarios y suscríbete a nuestro podcast para que recibas notificación oportuna cuando publiquemos nuevos episodios. ¡Compártelo con tus amigos! Hosted on Acast. See acast.com/privacy for more information.

Share this episode

Similar Episodes

The Reality of Going Solo in CX: Resilience, Loss & Rebuilding a Career

May 26, 2026 ·40m

Why Culture is Key to AI Transformation in CX with Eric Mistry of Zapier | Episode 106

May 12, 2026 ·49m

Agentic Experience Orchestration in CX: Fixing the Foundations — and Who Gets to Build Them

Apr 23, 2026 ·50m

Live Vibe Coding Session: How to Build Your Own Suite of CX Tools | Episode 105

Apr 21, 2026 ·54m

CX Tech, Personalisation, and Business Impact: Inside Judy Bloch’s Award-Winning Approach

Mar 19, 2026 ·22m

Why "Feel First" Leaders Outperform Everyone Else

Mar 18, 2026 ·53m

Similar Podcasts

Inspiring Women In CX Clare Muscutt By way of introduction, my name is Clare Muscutt and I have the pleasure of hosting and producing this new female-focused Customer Experience initiative. I had the idea that we needed a space for women when I appeared in CX Magazine’s Top 50 stars as the UK’s Top Female Influencer last year. It seemed strange to me that in a disproportionately female industry that the rest of the Top 5, were male. My newly found platform meant women started to reach out to me for help on social media and I found it surprising that they found me inspiring. I helped wherever I could, sharing my personal career story and experience of successes and ‘failures’ on the corporate road to starting my own company. I saw my mentees getting braver and felt tremendous pride at seeing them go for bigger opportunities, start their own blogs, try their hand at public speaking and some even make the jump to freelance. The theme that repeated over and over again in these conversations was the shared feeling of This is Product Management DISQO DISQO's podcast features the brightest minds fueling product teams. Subscribe to learn how product management and strategy are being driven by putting customer experience (CX) front and center.Learn more and subscribe at tipm.feedbackloop.com The Potluck The Potluck The Potluckは、ニューヨーク在住のCXリサーチャー Rieと東京在住のクリエイティブ・ディレクター／写真家のNagisaが、アメリカや日本の気になるプロダクトや企業・ブランドを、ビジネストレンド、クリエイティブ、コンシューマーといったさまざまな視点から、あれこれ話すポッドキャストです。リクエスト、感想などはハッシュタグ #ThePotluck をつけてポストしてください💕また、リクエスト、感想は匿名メッセージサービス「マシュマロ」からも受け付けています！下記URLからどうぞ。https://marshmallow-qa.com/thepotluckusまた、PayPal.meでご支援も募集中です。頂いたご支援金は機材投資やコンテンツ拡充などに活用させていただきます。https://paypal.me/thepotluckusThe Potluckの最新情報は、✓Twitter：https://twitter.com/thepotluckus✓Instagram：https://instagram.com/thepotluckusをチェック！ The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. Alex Turkovic This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com

Frequently Asked Questions

How long is this episode of Opinat CX?

This episode is 27 minutes long.

When was this Opinat CX episode published?

This episode was published on November 29, 2023.

What is this episode about?

En esta segunda parte vamos a revisar específicamente los errores de implementación, relacionados con la manera como se gestiona el NPS al interior de la organización y veremos además, los 3 tipos de sesgos que debemos evitar: 1. Sesgos por miedo a...

Can I download this Opinat CX episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.