Explicit Knowledge Base Triggers For Conversation AI

In this episode of Raichel Reveal, we spotlight a new Conversation AI capability that lets you define explicit Knowledge Base triggers so the agent pulls and uses the right content in specific scenarios. Set it up in AI Agents > Bot Training by adding a Knowledge Base trigger, selecting the desired KB, and specifying the conditions for use. For businesses, marketers, and agencies this delivers more predictable, on‑brand and accurate responses, fewer missed answers, and more reliable customer interactions—while preserving the AI’s ability to act autonomously when triggers aren’t met. The update streamlines support and messaging workflows and increases control over output inside Raichel AI, an all-in-one business platform. Learn more about Raichel AI, the all-in-one business platform, at Raichel.ai.