Fake It Until You Become It

Hotel profit follows purpose. Shannon and Alexia Kalis (Kalis Hospitality Group) discuss starting out in hospitality; keeping hotel staff motivated; restaurant menu pricing and psychology; the importance of learning from different departments; the craft of designing experiences that guests want to repeat.CHAPTERS00:00 Introduction - Hotel Career Journey02:52 Dynamic Nature of Food and Beverage in Hospitality05:46 Balancing Local Produce and Cost Management08:55 Market Segmentation in Hotels and Hospitality11:52 Evolution of Tasmania's Tourism Landscape14:46 Adapting to Change: Lessons from the COVID Era17:43 A Hotelier’s Personal Travel Strategies 20:57 Creating a Dream Hospitality Concept23:42 Motivating Hotel Staff in a High-Turnover Industry26:40 Advice for New Hotel and Hospitality Professionals29:58 A Toast to the Hospitality Community