36: False Assumptions That Are Killing Your CS Program

There are many false assumptions and myths that surround the world of customer success – and it can be challenging and very frustrating to start a new customer success program or initiative with these in the background, and with some key stakeholders challenged to break loose from these. These false assumptions can be simply to identify and highlight, but the question then is how do you overcome any damage already done from them and get things to where they need to be – for your customer success program and vision to be successful. Join us this month where we'll explore some of these false assumptions and myths in more details, and provide some hints and tips on how to overcome them. Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success. ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Learn more about Tri Tuns: https://trituns.com/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562...  Join The Jasons Take On... group on Linkedin: http://trituns.co/TheJasonsLI Get customer success training and certification at Customer Success Mastermind: https://csmastermind.com/