Family Dynamics with Dee and Jackie Zampella

In this episode of the Insurance Perspectives podcast, Brad Boldt speaks with Dee and Jackie Zampella of EAB Insurance Group about leading and modernizing a family‑owned independent insurance agency. They discuss working together as a family, leadership, agency technology, and how tools like HawkSoft helped modernize operations while preserving a strong, client‑first culture.TakeawaysRunning a family‑owned insurance agency requires clear roles and accountabilityModernizing systems can improve efficiency without losing cultureTechnology works best when teams are involved and changes roll out graduallyStrong community relationships drive long‑term agency successClear processes make agencies easier to scale and protect against E&O riskLearn more about EAB Insurance Group:https://www.facebook.com/EABInsuranceGrouphttps://www.linkedin.com/company/eabinsurance/To get in touch with today's guests, reach out below:Dee Zampella (click here)Jackie Zampella (click here)Brad Boldt (click here)________________________________________________________________________If you’re looking to reach out to HawkSoft, please email [email protected]. For more information on HawkSoft, visit:https://www.hawksoft.com/https://www.facebook.com/hawksofthttps://x.com/HawkSofthttps://instagram.com/hawkSoftMusic by AudioCoffee(Denys Kyshchuk): https://www.audiocoffee.net/