Fast Pivots, Stronger Impact

In this episode of the Brand Intelligence Podcast, host William Tyree sits down with Dimi, Head of Marketing and Brand at Helia, to discuss how her team navigated one of the most dramatic market shifts in recent years. When the Australian government expanded the Home Guarantee Scheme — eliminating income caps, increasing property price limits, and taking on the role of insurer — Helia’s marketing team suddenly faced a massive disruption. Their campaign, already in-market, needed to be completely rethought. Within just two weeks, Dimi and his team flipped the strategy, shifted the messaging, and found a way to turn challenge into opportunity. Dimi shares how Helia leaned into authenticity by spotlighting real mortgage brokers as campaign heroes — telling their stories in their own words, and in the process, winning over skeptics while creating buzz across the industry. He walks through the research and creative process that produced “LMI Lets Me In,” a concept that moved brokers from awareness to advocacy by reframing Lenders Mortgage Insurance as an enabler, not a last resort. This is a story about resilience, authenticity, and differentiation — showing how Helia seized a disruptive policy shift as a moment to stand out and connect more deeply with both brokers and customers.