Firing Customers, Hiring Rockstars: How Great Leaders Retain Talent | Jacob Karnes

In this episode of the Badass Leaders Podcast, business coach and former Chick-fil-A leader Jacob Karnes ( @WavesBusinessCoaching )  shares practical insights on leadership, team dynamics, and employee retention. He dives into why clarity is a leader’s superpower, how to build strong workplace cultures, and why belonging matters more than money when it comes to retention.Jacob discusses how to grow yourself and your team, the power of feedback, and the role of personal branding in leadership. From navigating conflict to building community at work, this episode is packed with real-world strategies to help you lead with purpose, empower your people, and drive impact.Learn more about Jacob at:Instagram: https://www.instagram.com/jacobkarnes/LinkedIn: https://www.linkedin.com/in/jacobkarnes/Website:https://wavesbusinesscoaching.com/YouTube:https://www.youtube.com/@WavesBusinessCoachingPodcast https://wavesbusinesscoaching.com/podcastGet my Book For Free: https://masteryourfirstjob.com/freeMentioned in this episode:Atomic Habits: https://amzn.to/3FC3uXi Man's Search for Meaning: https://amzn.to/3FAMDnM Hero on a Mission: https://amzn.to/3Hi0zDT Storyworthy: https://amzn.to/3HpqDwF The 6 Types of Working Genius: https://amzn.to/43G88f3 Radical Candor: https://amzn.to/4kJ69xd The Making of a Manager: https://amzn.to/3HoxFlp Scott Wozniak’s episode: https://youtu.be/YJ05Ewazics?si=w14rrl67JEeYxsga Anne Chow’s episode: https://youtu.be/JrgdCCOwkG0?si=VZHi7xMyesEmEyaO Kristi Shaw’s episode: https://youtu.be/_beumKc6pDI?si=0A12Co7KsOASNGRJ A famous quote was once said by a one Richard Branson, the founder of the Virgin Group. It was simple, “take care of your employees and they'll take care of your business”.Angela’s working genius: Genius: Galvanizing and DiscernmentCompetency: Tenacity and EnablementFrustration: Wonder and InventionProduced by: The AGN Group, Host: Angela Gill Nelms, Producer: Katie HartTagline: Be Brave. Be Badass.Websites: www.theagngroup.com and www.AngelaGillNelms.comAbout The AGN Group:At The AGN Group, we believe every individual, team, and company can unlock their inner badass, one brave step at a time. www.TheAGNGroup.com.Social Media Channels:Instagram: https://www.instagram.com/badassleaderspodcast/Twitter: https://x.com/BALeadersPodTikTok: https://www.tiktok.com/@baleaderspodLinkedIn: https://www.linkedin.com/company/badass-leaders-podcast2Want to be a Podcast Guest?If you are interested in being a guest on the podcast, email [email protected]  @AngelaGillNelms ​