Flourish Sound Bytes: 26 Years, One Hospital: Gratitude and Agility with Laurie Wheeler

January 29, 2026:  Laurie Wheeler, COO - IS&T of MultiCare Health System, is a leader whose philosophy centers on curiosity, humility, and genuine human connection. Laurie shares about her 26 years at MultiCare through listening tours, transforming employee engagement, and leading without ego. From teaching high-reliability courses to creating clinical super user groups, Laurie demonstrates how operational excellence and compassionate leadership create workplaces where people want to build careers they're proud of.Key Points:02:18 Mentorship and Trust09:57 Healthcare and Hospitality13:00 Leadership and Humility20:15 Speed Round and Final ThoughtsX: This Week HealthLinkedIn: This Week HealthDonate: Alex’s Lemonade Stand: Foundation for Childhood Cancer