From Copper to Cloud: Leadership Lessons from 35+ Years in Tech

Send a textJose Alfonso is the Owner and Managing Partner of Voiceware, an emerging information technology and telecom group specializing in delivering hosted PBX, Microsoft Solutions, and video conferencing services to businesses. He joins Access Your Leadership to share his decades-long journey in technology, from starting out as a programmer to leading a customer-obsessed company that prides itself on resolving 95% of support tickets in under five minutes. With over 35 years of experience, Jose dives into the mindset, leadership philosophy, and future-focused vision that have shaped his career.What happens when you empower your team to think and act like business owners? How does a “customer-centric or “customer-obsessed” approach transform both company culture and client relationships? Why is transparency with clients, especially during challenges, a competitive advantage? And how can self-awareness make leaders more effective at anticipating change, building diverse teams, and earning trust?Jose shares personal and professional milestones from his career, including lessons learned from the Goldman Sachs 10,000 Small Businesses program, his commitment to listening deeply to both clients and employees, and how humility, respect, and empowerment have been central to his leadership style. You don’t want to miss this leader sharing his love of leading. Enjoy the episode! Feedback (I/we want to hear from you):You can connect with Jose Alfonso on LinkedInTo speak to Jose directly, call (305)-503-7782 ext. 155Click here to learn more about Voiceware and their work  Click here to learn more about the Goldman Sachs 10,000 Businesses ProgramDid this podcast spark something in you or get you to take action in some way? I’d love to hear your thoughts and feedback on our conversation. You can hit me up on Instagram @lakhdar_coaching, LinkedIn: /hakimlakhdar, Twitter @LakhdarCoaching, and Facebook/LakhdarCoachingI’m always looking to connect with people who are passionate about leadership as well as companies who value and support strong leaders in their own organization. If that’s you or you know someone then drop me a line at [email protected] Check out previous episodes of Access Your Leadership on Spotify, Apple Podcasts and YouTube.