From Individual Excellence to Collective Significance

Cognizant recently became the first global IT services company to receive accredited ISO/IEC 42001:2023 certification for its AI management system. It underscores a commitment to responsible AI development and deployment and for a company of over 400,000 associates, it also represents a huge effort to create the tools and processes that made it possible.This week, Pamela speaks with Alexis Samuel, SVP and Head of Global Delivery Excellence, and Abhay Kukreja, Corporate IT Cloud Management Office Leader, about Cognizant’s approach to responsible AI compliance. They explain why AI governance isn’t just a technical challenge but a cultural shift that requires organization-wide collaboration. The discussion highlights Cognizant’s F.A.S.T. Principles, a streamlined framework for ethical AI, and some of the lessons learned on the journey to ISO42K. Discover how compliance can fuel AI innovation, why responsible AI matters, and how anyone can become a more effective AI user.Discussed in this episode:Why AI governance requires a culture shift, not just a process changeCompliance as a strategic lever for AI innovationThe F.A.S.T. Principles: Cognizant’s framework for responsible AIHow to be an effective generative AI user—no matter your role