From ocean waves to hotel lobbies: a GM’s story episode artwork

EPISODE · Feb 26, 2025 · 57 MIN

From ocean waves to hotel lobbies: a GM’s story

from The Future of Hospitality · host Shaping tomorrow by understanding today

Jalil Steel takes us through his remarkable career, from high-pressure cruise ship operations to running a top Amsterdam hotel. He shares his leadership philosophy, why attention to detail makes all the difference, and how he builds strong teams that deliver exceptional guest experiences.

Jalil Steel takes us through his remarkable career, from high-pressure cruise ship operations to running a top Amsterdam hotel. He shares his leadership philosophy, why attention to detail makes all the difference, and how he builds strong teams that deliver exceptional guest experiences.

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From ocean waves to hotel lobbies: a GM’s story

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This episode is 57 minutes long.

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This episode was published on February 26, 2025.

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Jalil Steel takes us through his remarkable career, from high-pressure cruise ship operations to running a top Amsterdam hotel. He shares his leadership philosophy, why attention to detail makes all the difference, and how he builds strong teams...

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