From Soil to Service Part 5: Interview with Cat & Cloud Head of Wholesale and Partner Program, Marc Gessler (contd) - Ep# 453

Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com/From Soil to Service Part 5: Interview with Cat & Cloud Head of Wholesale and Partner Program, Marc Gessler (contd)- Ep# 453  In this episode, the team continues the conversation with Marc to explore what great hospitality actually looks like in practice—from cafés to wholesale partnerships. They cover the importance of core promises over rigid SOPs, creating memorable guest experiences, building authentic relationships, and why being a "good hang" is a business advantage. Marc shares insights on partner success, responsiveness, scaling hospitality without losing personal connection, and the role that fun, curiosity, and genuine care play in building lasting relationships. The episode is a reflection on service, culture, leadership, and staying true to the promise of taking care of people.Chapters 00:00 - Hospitality Starts with Intent 03:00 - Core Promises vs. SOPs 06:00 - Making It Right for Guests 09:00 - The Spirit of Great Service 12:00 - Building Strong Wholesale Partnerships 15:00 - Why Being a Good Hang Matters 18:00 - Fun as a Business Strategy 21:00 - Taking Care of People at Every Scale 24:00 - Growth, Leadership, and What's Next 26:30 - Relationships Over Transactions 27:30 - Closing Thoughts with MarkCat & Cloud:Instagram: www.instagram.com/catcloudcoffee/Webstore: Buy Our Coffee! www.catandcloud.com/Roasters Choice Subscription www.catandcloud.com/collections/subscriptionsWholesale Partners! Interested in serving our coffee at your business? Learn more about our Partner Program https://catandcloud.com/wholesaleCat & Cloud Coffee was founded in 2016 by three friends who believe experiences and connections shape our lives. Former barista champions and lifelong coffee professionals, they envisioned a better way to do business and set out to create a values-driven organization that put culture first.Our mission is to inspire connection by creating memorable experiences. Whether it's with guests in our 4 retail locations in Santa Cruz, our team members, or our wholesale partners across the country, we strive to leave everyone better than we found them. The Cat & Cloud Podcast is a space for us to share our experiences and adventures in coffee and business in hopes of inspiring more people to create culture and values-driven organizations. Hosted by Chris Baca and Jared TrubyProduced by Casey RyanJune 2026