What it takes to become a Chief Customer Officer - with Pat Phelan

The Chief Customer Officer role has become one of the most important leadership roles in SaaS. But what does the journey actually look like? In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Pat Phelan, Chief Customer Officer at GoCardless, to explore his path into customer leadership and what it takes to build and scale a global customer organisation. Pat shares lessons from leading Customer Success, Customer Onboarding, Support, Customer Experience, CS Management and Account Management teams across fast-growing technology and fintech businesses. We cover: What it takes to become a Chief Customer OfficerHow the CCO role has evolved in SaaS and fintechHow to build and scale global customer teamsWhy Customer Success, Support, Onboarding and Account Management need alignmentWhat customer leaders need to learn from commercial rolesHow customer leadership supports retention, expansion and growth This is a practical conversation for SaaS CEOs, CCOs, Customer Success leaders and post-sale teams thinking about customer leadership, operating models and scalable customer growth.