How to Build Customer Success Around Measurable Outcomes - with Paul Henderson

Customer Success programmes often measure activity while leaving the customer’s business outcomes unclear. Paul Henderson joins Jason Noble and Jason Whitehead to explain how technology companies can design outcome-based Customer Success programmes. You’ll learn how to define meaningful outcomes, align teams around them and connect everyday CS work to customer value, retention and expansion across complex enterprise accounts. Connect with Paul on LinkedIn 🌐 Visit Breakthrough SaaS Growth: https://breakthroughsaasgrowth.com/ Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses. #ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn