EPISODE · Feb 9, 2026 · 5 MIN
Handling On-No Moments Like a Pro Ep 25
from 100 Cups MicroPod · host Jason Elkins
Bad news is inevitable in business—but how you handle it determines what happens next. In this episode, Jason shares a personal story about a software shutdown that blindsided both him and his clients, and the fast, intentional response that preserved trust. He connects that experience to a real-world crisis response during a historic ice storm, showing how clear communication, visible process, and empathy can steady even anxious situations. The throughline is simple but powerful: silence creates stories you don’t control. Communicate early, communicate often, and bring a plan. If you’re leading clients or customers through uncertainty, this episode is a reminder that trust isn’t built in perfect moments—it’s built when things break.
What this episode covers
Bad news is inevitable in business—but how you handle it determines what happens next. In this episode, Jason shares a personal story about a software shutdown that blindsided both him and his clients, and the fast, intentional response that preserved trust. He connects that experience to a real-world crisis response during a historic ice storm, showing how clear communication, visible process, and empathy can steady even anxious situations. The throughline is simple but powerful: silence creates stories you don’t control. Communicate early, communicate often, and bring a plan. If you’re leading clients or customers through uncertainty, this episode is a reminder that trust isn’t built in perfect moments—it’s built when things break.
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Handling On-No Moments Like a Pro Ep 25
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