Hospitable Healthcare by Stowe Shoemaker, Peter Yesawich

https://thebookvoice.com/podcasts/2/audible/98328 to listen full audiobooks. Title: Hospitable Healthcare Author: Stowe Shoemaker, Peter Yesawich Narrator: John Y. Walker III Format: mp3 Length: 6 hrs and 37 mins Release date: 10-30-24 Ratings: Not rated yet Genres: Consumer Behavior & Market Research Publisher's Summary: Most consumers agree their service experiences with hospitals, clinics, and physicians fall well short of their service experiences with hotels, resorts, and restaurants. So, what would their experiences be like if healthcare providers served them the same way hospitality providers do? Given that both industries share many common service touchpoints, one wonders whether healthcare service providers could adopt principles of hospitality to enhance the patient experience. The insights shared in this book reveal the answer: yes!