Hospitality Starts In Your Office - Katharine Ames, The Indigo Road Hospitality Group

In this episode, Katharine Ames, Chief Marketing Officer at the Indigo Road Hospitality Group, shares stories of hospitality that she's experienced from her teams and how it has impacted her personally and professionally.Listeners will learn:How the Indigo Road Hospitality Group takes its "Surprise and Delight" initiative seriously, going the extra mile to make guests feel special (01:14)Katharine's personal experience celebrating a milestone birthday at Oku Atlanta, where her team went all out with personalized menus, decor, and cocktails (02:05)How Katharine's colleagues at the Indigo Road's home office in Charleston welcomed her children with thoughtful gift bags and activities during a work trip (03:40)The significant impact that experiencing hospitality from colleagues can have on people's experiences (05:22)How the culture of hospitality is ingrained in the Indigo Road Hospitality Group, with colleagues sharing their "Surprise and Delight" experiences on a company-wide private Instagram feed (06:05) A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands