Hotel Sales Consultant: The Magic is in You

🏨 From Hotel Rooms to Breakthroughs, Kelley Wacher shares her journey from Thomas Cook Travel and hotel sales to becoming an executive coach who helps leaders unlock their own potential.💡 "Stop Selling, Start Serving", Discover why reframing sales as service transformed Kelley's approach to hospitality and now powers her coaching philosophy.😰 99% of Executives Struggle with This: The surprising similarity between teenagers and corporate leaders, and the one confidence issue nearly all her clients face (and what to do about it).👀 Look Up: Three Simple Things to Transform Hospitality; Learn the observation skills, compassion, and kindness practices that could revolutionise guest experiences industry-wide⭐️ Your Trademark Matters: Kelley's final toast delivers a powerful reminder: "Your smile is your logo, your personality is your business card, but how you leave others feeling - that's your trademark"Host: Shannon Knapp | Guest: Kelley Wacher | Producer: Heidi Egger Subscribe for more conversations with hospitality professionals who are shaping the industry's future. Also available on Apple Podcasts and Spotify.Need help developing your hotel team's revenue management and commercial skills? Visit www.sknappconsulting.comCHAPTERS00:00 The Power of Serving, Not Selling03:00 From Hospitality to Coaching: A Journey of Discovery06:01 The Magic Within: Unleashing Potential09:05 Curiosity and Lifelong Learning in Coaching10:16 Reframing Sales: Serving Through Experience12:45 Lessons from Youth Work: Connecting with People15:07 Treasures of Historical Hospitality18:38 Accountability and Tough Love in Coaching21:19 Little Things Matter: Service Mentality24:20 Rewiring Hospitality: Compassion and Kindness27:10 Curiosity: Secret Weapon in Coaching28:23 Difficult Conversations Are Not Difficult29:01 A Toast to Hoteliers: Your Trademark Matters29:51 FREE Mentorship in the Travel Industry