How a Global Outsourcing Firm Competes on Quality - Why AI Won’t Replace YOU! | Chris Mackintosh

How do leading outsourcing firms stay competitive in a market flooded with low-cost players? In this episode, we sit down with Chris Mackintosh, CEO of Logix BPO, to explore how his team competes on quality, not just cost - and why AI won’t replace human customer service any time soon.You’ll hear:✅ How global outsourcing firms are evolving in 2025✅ Where AI and automation really make a difference in BPO✅ Why human expertise still drives customer satisfaction✅ How Logix BPO built a business on long-term client relationships✅ The biggest mistakes firms make when trying to automate CXIf you work in outsourcing, BPO, CX, AI in customer service, or digital operations — this one’s for you.👉 Learn more about Logix BPO: https://logixbpo.com👉 Connect with Chris:   / bpo-contactcenter-guru  👉 Subscribe for more episodes on AI, automation, and digital transformation in financial services and beyond.