EPISODE · Feb 26, 2026 · 45 MIN
How Agentic AI Changes The Role Of Customer Education with Mark Oehlert
from The Business AI Playbook · host Colossyan
In Episode 8 of the Business AI Playbook, Dominik sits down with Mark Oehlert, Director of Customer Education at Qualtrics, to explore how Agentic AI is reshaping customer education and enablement.They discuss:The shift from generative AI to agentic workflowsReplacing manual processes with AI agentsMaintaining quality with humans in the loopWhy AI exposes broken workflowsReal-time content updates and personalizationHow education teams must evolve in the age of AIMark also shares why “the AI you’re using today is the worst AI you’ll ever use” — and why experimentation is critical.👉 Follow Dominik on LinkedIn for expert takes on business, AI, and innovation:https://www.linkedin.com/in/dominikkovacs/👉 Follow Colossyan to see how AI video is changing enterprise learning: https://www.linkedin.com/company/colossyan
What this episode covers
In Episode 8 of the Business AI Playbook, Dominik sits down with Mark Oehlert, Director of Customer Education at Qualtrics, to explore how Agentic AI is reshaping customer education and enablement.They discuss:The shift from generative AI to agentic workflowsReplacing manual processes with AI agentsMaintaining quality with humans in the loopWhy AI exposes broken workflowsReal-time content updates and personalizationHow education teams must evolve in the age of AIMark also shares why “the AI you’re using today is the worst AI you’ll ever use” — and why experimentation is critical.👉 Follow Dominik on LinkedIn for expert takes on business, AI, and innovation:https://www.linkedin.com/in/dominikkovacs/👉 Follow Colossyan to see how AI video is changing enterprise learning: https://www.linkedin.com/company/colossyan
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How Agentic AI Changes The Role Of Customer Education with Mark Oehlert
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