How can technology innovation save primary care?

"I believe there is a formula that can reduce the risk of burnout and save primary care, rooted in one key objective: Remove work from primary care doctors and nursing staff's plates immediately. Easier said than done. And that's where technology and clinical navigation must be leveraged — to assist, facilitate, streamline, and support. Where EMR messages, not requiring doctor expertise, are responded to by clinical navigators harnessing technology to guide patients to the right outcome. Where these teams of clinical navigators are integrated into the clinical pyramid and delegated all tasks that do not require physician attention. Integrated technology + navigation = relief." Ronald Dixon is an internal medicine physician. He shares his story and discusses his KevinMD article, "As doctor burnout climbs, can we save primary care?" (https://www.kevinmd.com/blog/2021/09/as-doctor-burnout-climbs-can-we-save-primary-care.html)