How Ovation uses texting to revolutionize restaurant customer experience

from The State of Business Texting · host A Bandwidth Series

Today we’re joined by Derek Morgan of Ovation, a platform that allows restaurant chains to quickly collect customer feedback in simple surveys, and have real, human 2-way conversations to directly improve customer service.Hosts: Caitlin Long, Senior Director of Product Management for Messaging at Bandwidth Zach Kunkel, Director of Solution Marketing and Go To Market Strategy at BandwidthGuest: Derek Morgan, President and Co-founder at Ovation https://ovationup.com/ https://www.linkedin.com/in/dereklmorgan/More resources: Download the 2025 state of messaging report: stateofmessaging.com Learn about the 2025 Textie Awards: bandwidth.com/texties Learn more about messaging at Bandwidth: bandwidth.com/messaging

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This episode was published on May 16, 2025.

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