How TDI's Help Line helps with insurance questions and complaints 

The Texas Department of Insurance Help Line, 800-252-3439, is open weekdays from 8 a.m. to 5 p.m. Central time. Experts are available in English, Spanish, and other languages. Who can call TDI’s Help Line? People call the Help Line with almost any question about insurance in Texas. Experts are ready to answer your questions or they can tell you how to get what you seek. How many calls does the Help Line get? Up to 600 calls come in on an average day and as many as 140,000 calls a year. We also get inquiries by email. What do most people call about? Auto insurance, probably because if you own a truck or car, you’re required under Texas law to be responsible for any liability you have in an accident. Can the Help Line tell me how to file a complaint? Yes—and sometimes we can help you without filing a complaint. We’re here to help. Are there topics the Help Line can’t tackle? We can’t give legal advice. We also can’t help you resolve a dispute with another driver or homeowner.Getting help with an insurance complaintFile an insurance complaintSteps to getting your home or car insurance claim paid