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EPISODE · Jan 29, 2024 · 19 MIN

How to become a truly customer-centric organization

from Pragmatism in Practice

Customer-centricity is essential for successful product delivery. Head of Product, Sue Anderson shares how Trade Me keeps its customers at the heart of the product delivery process, and how the renowned New Zealand website constantly strives to do better. This episode is a must-listen for product or business leaders looking to embrace a more customer-led mindset across their organization and teams.

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How to become a truly customer-centric organization

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This episode is 19 minutes long.

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This episode was published on January 29, 2024.

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Customer-centricity is essential for successful product delivery. Head of Product, Sue Anderson shares how Trade Me keeps its customers at the heart of the product delivery process, and how the renowned New Zealand website constantly strives to do...

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